FAQ

Frequently Asked Questions

Orders & Products

How do I place an order?
Browse our collections, add your favourite pieces to the cart, and proceed to secure checkout. You'll receive an order confirmation by email.

Are the products exactly as shown?
Yes. Our product images represent the actual item. Slight variation in colour may occur due to screen settings and the handcrafted nature of some decor pieces.

Payments

What payment methods do you accept?
We accept UPI, credit & debit cards, net banking, and popular wallets through our secure payment gateway. Cash on Delivery is available on eligible pincodes.

Is it safe to pay online?
Absolutely. All payments are processed through a secure, encrypted gateway. We never store your card details.

Shipping & Delivery

How long does delivery take?
Orders are processed within 1–2 business days and typically delivered within 3–7 business days, depending on your location. See our Shipping Policy for details.

Do you ship across India?
Yes, we deliver to most serviceable pincodes across India through our courier partners.

How can I track my order?
Once shipped, you'll receive a tracking link by email/SMS. You can also use our Track Order page.

Returns & Refunds

What is your return policy?
You may request a return within 7 days of delivery for unused items in original packaging. Damaged or defective items are eligible for replacement or refund. See our Return & Refund Policy.

Still have questions?

Reach us anytime via our Contact page or message us on WhatsApp — we're happy to help!